FAQs

Straight answers to the questions we hear most.

Everything below reflects Allure Furniture's actual policies and services. If your question isn't here, reach out below or call us at (925) 951-6263 any day between 11 AM and 7 PM.

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Shopping & Showroom

Where is Allure Furniture located?

Allure Furniture is at 6694 Amador Plaza Road, Suite A, Dublin, CA 94568, near the I-580/I-680 interchange in the Tri-Valley.

What are your hours?

Open every day, including weekends, from 11 AM to 7 PM.

Do I need an appointment?

No. Walk-ins are welcome any day. Call ahead if you'd like dedicated time with an Allure Designer.

What style of furniture does Allure carry?

Organic modern: luxury furniture defined by natural textures, clean lines, and earthy tones, curated from makers like American Leather, Bernhardt, Four Hands, and John Michael Designs.

Is the showroom accessible?

Yes. There is accessible parking near the ADA-compliant entrance and no steps or stairs anywhere on the floor. Spanish-speaking service is available.

Can I shop online?

A selection of pieces is available to purchase online, and the full catalog with all customization options is available through the showroom. For custom orders, we recommend reviewing materials in person.

Products & Customization

Can furniture be customized?

Yes. Most upholstery and many case goods can be ordered in your choice of fabric, leather, finish, and configuration. The showroom keeps extensive material libraries so you can compare real samples.

What is the Angel Cloud?

The Angel Cloud is a customizable sectional by John Michael Designs and one of the most requested pieces at Allure, known for exceptional comfort and configuration flexibility. It can be tailored to your room dimensions and fabric.

How long do custom orders take?

It varies by brand: American Leather builds in roughly three weeks, most domestic brands run several weeks to a few months, and imported Italian pieces take longer. You'll get a specific estimate before ordering.

Do you sell rugs, lighting, and decor?

Yes. Allure carries lighting, rugs, artwork, mirrors, and decorative accessories, plus Hunter Douglas window treatments.

Do you have a clearance section?

Yes. Floor models are offered at meaningful discounts when collections rotate. They're sold as-is and quantities are limited.

Design Services

Does Allure offer interior design services?

Yes. Design Center, our in-store design center, offers complimentary design consultations with on-staff interior designers: no fees, no hourly rates, no minimums.

Can designers help with a whole home?

Yes. Design Center handles everything from single rooms to whole-home furnishing plans, including phased projects.

Do you work with outside interior designers?

Yes. Design professionals can join the To The Trade program for trade pricing, dedicated support, and project coordination.

Delivery & Pickup

Where does Allure deliver?

Across the entire United States. Deliveries are performed by professional white glove partners and coordinated by the Allure team.

How much is delivery?

Delivery is quoted per order based on the pieces, destination, and service required. Contact us with your ZIP code for a clear quote before you commit.

Can I pick up my purchase?

Yes, from the Dublin showroom. For large pieces, we recommend white glove delivery for safe handling.

Payment & Financing

What payment methods do you accept?

Major credit and debit cards are accepted in-store and online through our secure Square checkout, along with cash in-store. Financing through Synchrony is arranged in the showroom or by phone.

Does Allure offer financing?

Yes, through Synchrony. Applications take minutes, and current promotional plans are explained before you apply.

Does Allure price match?

No. Allure does not offer a price match or low price guarantee. Premium brand pricing is consistent across authorized dealers, and real savings come through floor models, seasonal promotions, and trade pricing.

Policies, Warranties & Protection

What is the return policy?

All sales are final at Allure Furniture. Manufacturer defects are repaired or replaced under warranty, with Allure managing the claim. The full policy, including cancellation rules, is on our Return Policy page.

What warranty comes with my furniture?

Every new piece carries its manufacturer's warranty against defects in materials and workmanship. Terms vary by brand; we review them with you before purchase and manage any claims for you.

Do you offer protection plans?

Yes. Montage protection plans are available at the time of purchase and cover accidental damage like stains, rips, tears, and burns during the plan term.

Do you offer a mattress sleep trial?

No. Mattress sales are final, so we encourage unhurried testing in the showroom before you buy. Manufacturer warranties cover defects.