Protection Plan
Beautiful furniture, protected against real life.
Warranties cover how furniture is made. Montage protection plans cover what happens after it arrives: the spilled cabernet, the marker that escaped the playroom, the seam that gives out on movie night. Allure offers Montage plans on qualifying purchases so you can live on your furniture, not around it.
About Montage
Montage is a national furniture protection provider whose plans cover accidental damage to furniture during the plan term, typically five years from delivery. Allure Furniture offers Montage plans at the time of purchase on qualifying pieces. Unlike a manufacturer warranty, which covers defects, Montage covers accidents from everyday living, and if a covered issue can't be repaired, the resolution can include replacement of the affected piece.
What's Covered
Coverage depends on the plan purchased and the piece it covers, but Montage plans commonly include:
- Accidental stains from food, beverages, and human and pet bodily fluids
- Accidental rips, tears, punctures, and burns
- Ink, marker, crayon, and cosmetic stains
- Breakage of frames, springs, and mechanisms from accidental damage
- Damage to wood finishes: liquid marks, heat marks, chips, gouges, and scratches from a specific incident
- Component failures on covered motion and adjustable pieces after the manufacturer warranty ends, per plan terms
What's Not Covered
- Normal wear and tear, gradual soiling, and accumulated damage without a specific incident
- Pet chewing and clawing damage (per most plan terms)
- Intentional damage, neglect, or abuse
- Damage from improper cleaning attempts before filing a claim
- Pieces used commercially
- Manufacturer defects, which belong to the manufacturer warranty instead
Filing a Claim
1. Report Promptly
Report covered damage to Montage promptly after it happens; plans require reporting within a defined window, typically 30 days of the incident. Don't attempt aggressive cleaning first: incorrect cleaning can void coverage for that stain.
2. File With Montage
Claims are filed directly with Montage online or by phone using your plan documents. You'll describe the incident and provide photos. Keep your delivery paperwork and plan certificate together; you'll need them.
3. Allure Can Help
If you're unsure whether something is covered or how to document it, call us at (925) 951-6263. We'll help you understand the plan and prepare the claim correctly the first time.
4. Resolution
Montage resolves covered claims through professional cleaning, repair, part replacement, or replacement of the affected piece, per the plan terms.
When a Plan Makes Sense
It depends on how you live. Plans earn their cost most reliably on fabric and leather upholstery in homes with kids, pets, or frequent entertaining, and on dining tables that see daily use. On a piece you intend to keep for a decade, a single covered incident typically exceeds the plan's cost. If your household is low-risk, skip it with our blessing: we'll tell you honestly whether it makes sense for your situation.
Frequently Asked Questions
How much does a Montage plan cost?
Pricing scales with the piece and plan tier. Your sales associate quotes the exact plan cost alongside any piece you're considering, before you decide.
When can I add a Montage plan?
Protection plans are added at the time of purchase, before delivery. They can't be added after the furniture is in your home.
Do I file claims with Allure or with Montage?
Claims are filed directly with Montage, and Allure is glad to help you prepare the claim and documentation. Keep your plan certificate with your delivery paperwork.